Where are your products from?
All products are shipped directly from South-Korea. It is 100% authentic. We only choose brands that offer high-quality products with the best ingredients and formulations. Curated to showcase only the best for our customers. We hope you enjoy our carefully selected selection.
Are these cruelty-free products you are selling?
We only offer cruelty-free products. South Korean government implemented a law whereby all cosmetics must be cruelty free by 2018! We curate to showcase the best and safest products for our customers. EU law bans animal tested products from the European Union market, a standard we take very seriously.
I just placed an order, when will it be shipped?
For orders placed before 4pm, 1-2 via DHL 2 working days.
Can I cancel my order?
You are able to cancel your order with no penalty!
Can I return my products?
Yes, we have 14 days return policy. You can return within 14 days without any reason, damages, or used product (s). You can send an e-mail to firstname.lastname@example.org and we will provide a return label per e-mail. Once return package is received, we will refund the amount to your account within 5 working days.
What if my skin has breakouts?
We offer products based on their ingredients that a free of harmful ingredients. The skin, however, may react to safe substances too, it is recommended that you do a patch test on your skin prior to use. This is to ensure that you do not have an allergic reaction to the product and if you do, it will only be confined to a small area of skin and thus treatable with ease. It is important to make sure you know how tolerant your skin is and if you have any specific allergies.
I have a question that wasn't answered, can you please help?
We are here to help you. Please send us an email to email@example.com and we will be happy to assist you in any way we can.